State Farm® Insurance Agent John Kizziah

"If I could give more than 5 stars I would! Kelly was amazing. Within minutes she was able to save me $100 on my car insurance and offer MORE coverage than my current policy. She made the entire process extremely easy. She is very knowledgeable in her field and actually takes time to explain different types of coverage. Make sure to ask for her when looking for new insurance."

"John Kizziah - State Farm Insurance Agent, has been providing my auto insurance for over 6 years. Jennifer is my go to person. She is always friendly and forth coming with all my policy information and rates. I have insured several vehicles with them and recommended everyone get a quote before going somewhere else."

"When we switched insurance companies we were a bit apprehensive about a few things. Having had a mediocre experience with our previous provider and lack luster “customer service” I wasn’t expecting much. To my surprise we were very impressed with the attention to detail & genuine caring attitude from the minute we signed the new policy. Miss Tricia was our first point of contact and did she set the bar high! I had a few questions & needed to switch payment methods shortly after our coverage began. I contacted the office & was impressed by a “new hire” named Chase. This young man was professional, polite & went the extra mile every step of the way. Knowing who trained him my expectations were substantial & to my satisfaction he surpassed them. His attention to detail &friendly demeanor were spot on. He followed up to make sure I was satisfied with the results he provided making sure I had his direct contact information. People today are quick to complain often ignoring opportunity to thank or recognize superior customer service. Chase deserves to be recognized for his excellent service and we are grateful for his commitment to surpassing expectations. This agency showed us the insurance industry still has good guys.These associates are, HANDS DOWN, the very best Pensacola has to offer. If you have insurance needs look no further than here. And not to be forgotten, Miss Jill is an integral part of the team & she, like Tricia & Chase are examples to look to for quality, compassion & the pursuit of excellence."

"Jennifer Brantley is amazing! I’m impressed by her candor, transparency, and professionalism. She didn’t sell me anything. Instead, she took time to actively listen to - and understand - my concerns. The quote she worked up is phenomenal! Insurance would be a far less daunting experience if everyone had an agent Jennifer you who genuinely cares."

"I've been a loyal customer of John Kizziah's State Farm Insurance office for 6 long years. Things seemed ok until I actually needed something. Once several years ago, I needed to get towed, and they apparently put in two different claims for the same simple tow that now shows up when getting quotes from other insurance agencies...but that's not even the worst. I recently got into an accident this summer and made a claim. I was getting all the paperwork in the mail and so I thought everything was ok. Apparently one of my auto-deductions for my monthly payments didn't go through, and I wasn't aware of it. I only just received an email last month about needing to call their office. I called as soon as I could given all the craziness with Corona and then Hurricane Sally damaging my property. When I called to ask what the call was about, I was told my policy was cancelled. I thought there had to be a mistake. I was a customer for 6 long, loyal years, and never had a problem until this summer's accident. When asked if it could be reinstated and that I could pay whatever the balance was right then and there, I was told it was impossible because my license got suspended!!! They cancelled my policy within only a few days of not receiving the automatic withdrawal from my bank, didn't send me anything in writing in the mail, didn't call me to let me know- and then contacted the state to let them know they no longer insured me so that they would suspend my license for not having insurance!! And all of this was news to me. They didn't care about keeping me as a customer even after years of loyalty. And talk about lack of compassion. This was days after Hurricane Sally ripped through Pensacola. Like a good neighbor, State Farm is NOT there! Go far far away from this agency. I had to pay almost $200 to reinstate my license and getting new insurance has been a nightmare because they ask if you are currently insured (no) if you've ever had your license suspended (now, yes) and if you've had any claims (and they put 2 claims in for a simple tow years ago on top of my actual accident over the summer). So now the rates are hundreds of dollars more. It's like they really went out of their way to try to ruin my life. So it's beyond horrendous customer service. Steer clear at all costs, avoid the unnecessary stress, and find another insurance agency. Shame on them."